Got a plane ticket issued by Hainan Airlines to travel from Hong Kong (HKG) to Tel Aviv (TLV) via Shanghai Pudong (PVG). Hong Kong – Shanghai Pudong leg (HX232) was operated by Hong Kong Airlines and got delayed due to “operational reason and flow control”. As a result of the delay, I missed the Shanghai Pudong – Tel Aviv leg (HU407).
Airline did not inform me of my rights under Israeli Aviation Service law back then, but offered to strand me in Shanghai and fly me to Tel Aviv 3 days later. Couldn’t afford the long delay and paid another airline to fly me to Tel Aviv.
Am I entitled to any compensation from the airline (new plane ticket / delay??) under Israel aviation services law? I’m not very sure if it covers such a situation after reading it. Any enlightenment would be greatly appreciated
References: http://www.tourism-law.co.il/pdf/AviationServicesLawENG.pdf