My new Christmas Galaxy Tab S2 7″: I was prompted to download an updated OS. I did so successfully and was prompted to restart. Okay, now I need my password. That is ONLY the password works, since the fingerprint won’t work until the TAB is restarted after the update. But what WAS my password??? The information on the web says I can factory reset easy enough, but step one is to shut it off. I can’t do that without getting past the password input stage. So far my Galaxy is a lovely-to-look-at, high tech paperweight.

So how do I either force it off so I can continue with a factory reset (including password) process, or go from where I am (at the password input stage) to a factory reset? (I think the password was among the Christmas wrapping that went as smoke up the chimney.)