So i got into an accident on 10.27.17 And it has been a nightmare. The kid driving behind me dropped his phone as we were coming up to a red light and hit me and pushed me into the car in front of me. His insurance company took full responsibility. I am being covered for medical and personal inconvenience and on Friday 11.10.17 I got a call with an estimate on how much my car was worth since it was a total loss. They quoted me 2800 and told me I could go in at any time to sign over my title and pick up a check. I was going to go in today at 4 and just received a call 2 hours before my appointment stating that they “just discovered” that their insurance wouldnt cover the full amount of my damage and the car in front of mes. He also said he had to call the car in front of me to figure out how much damage was done to his and he would call me back with a different amount if I could receive anything at all. I have on paper the amount they quoted me stating I could go pick up the check whenever. I just dont understand, what would of happened if I would of gone Friday instead of waiting til today? and wouldn’t they of known this information before giving me a total? I just feel like this is wrong information and I am being screwed and I dont know what to do. My car was totaled and the car in front of me threw his bumper into his trunk and drove away. I need help.