What is the best way to inform users that there has been a bug found in some software they used?
For example, let’s say a user finds a bug in some software and reports it to the development team who decide that fixing this bug will be done in an upcoming release (rather than a one off patch) due to it being low risk (very rarely happens and has minimal, although some negative impact)
What is the best way to inform other users who may be affected by the same bug that we know of a bug and offer them a workaround?
We would like to be pro-active in notifying users in order to minimise the occurance of the bug.
A colleague suggested having a bug log on the landing page of the software although I feel like this clutters the homepage with information the users are unlikely to read, my argument also was that when I log onto Amazon / Ebay etc, none of them force a bug list on me.
Perhaps a happy middle ground is to have a notification of a new bug when the user opens the software which the user then acknowledges and once acknowledged, the notification will stop appearing?
Thoughts would be appreciated
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