Say that there’s a search filter where the page pulls a set of metadata from the server in order to display the individual items within each filter category.
However, in some situations where a server fails to pull back the data for whatever reason, we’re currently just not showing anything in the list.
This is a poor UX obviously, but I’m not sure what a better alternative is. This is a very rare occurrance, but still a genuine possibility.
The options we’ve considered are:
- Force a page reload to try and pull the data again (but if the issue is because of a failed server the page will reload infinitely, which is also very poor experience
- Serve up a browser 500 error as the page has just failed – which also isn’t great, because it would still be possible to use the page, just that one specific filter isn’t available this particular time
- Remove that filter category altogether when this issue occurs (again, not ideal, because the user will be expecting to see it).
- Show an error in the place of the countries list – but then what would we say there? ‘Sorry the server broke a bit but try again, although that might not work anyway’?
What should we serve to the user in cases of a partial page load fail that leaves only a small part of the page unusable?
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