A while ago I was supposed to fly from Turkey to Italy with Pegasus, but was refused boarding due to misinformation on travel documentation IATA’s Italian governments sources supplied for a short while (it’s been corrected since).
The thing is, I called the border police at Bergamo airport (my destination) who sent a message to the staff that I could fly. However, they refused to acknowledge it or to speak to the border police, and nonchalantly (and sadistically – one agent was smirking at me) denied me boarding.
The fact that the Italians sent a clearance to Pegasus before departure saying I could fly makes me think Pegasus made an error, and that I should therefore be eligible for compensation, as I had to wait 24 hours for the flight to Zurich I was re-booked onto.
Am I eligible for compensation? If so, how much and how do I go about applying for it?
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