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How do manage Spare Parts in eCommerce?

Hello all.

I am a Newbie here and hope you can help me.

We´re selling a diverse range of small/medium sized Machines. The Machines are manufactured in China and shipped to European Customers via one Distribution Center in Europe.

Customers often ask for Spare Parts (e.g. within the warranty period) and we don´t have found yet an effective process to manage that. We don´t have and cannot have all Parts of all Machines on stock. Therefore, we´re sometimes taking it from another machine,…

How do manage Spare Parts in eCommerce?
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