This is somewhat more than the title lets on. I am currently in Mexico City. I have a flight from Cancun to get to Santa Marta, Colombia, with connections in San Salvador and Bogota on Avianca. Separately, I have a flight booked on Volaris to get from Mexico City to Cancun.
Yesterday I got a Google alert saying the flight from Cancun to San Salvador was delayed by 6 hours. I called Avianca, thinking that since I’m in Mexico City, there may be better options to get to Santa Marta instead of missing the connection in San Salvador and having to spend the night there. The Avianca rep I spoke to told me that they didn’t know anything about the delay (even though it was listed on their website’s Flight Status page). They said they would send me an email if anything changed. So, this morning, I get an email saying that flight is delayed. I’m already checked in to my Volaris flight, so my luggage is going to Cancun (and by the time I get any replies to this, I will be too).
Looking at Avianca’s flight schedule, even if they put me on the first flight direct from Cancun to Bogota, and the last flight from Bogota to Santa Marta, I would only have a 24 min connection time in Bogota – not a lot of buffer. If they had acknowledged yesterday that the first leg of my flight was going to be delayed, I’m sure I could have gotten on a Mexico City to Bogota flight without any issues. This is extremely frustrating. What are my options / what is my recourse?
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