I submitted an EC261 compensation claim to EasyJet. They responded in a few days, saying that they need to verify the reason why the flight was cancelled, which may take up to two weeks. Three weeks later there was no response, so I responded to their email asking for an update. No response. After four weeks, I asked again. No response.
What recourse do I have in this case?
Some more details:
The ticket was not bought by myself. I believe it is the passenger who is entitled to compensation not the original buyer of the ticket. Is this correct?
The flight was originally delayed by multiple hours. During this time, the airport staff told passengers (who were kept at the gate for 2 hours, after checking boarding passes) several times that this is because of an engine problem (EasyJet’s responsibility). There is no written record of this. After 6 hours of waiting the flight was finally cancelled due to bad weather (not their responsibility, but this wouldn’t have happened without the original delay).
I would not normally pursue compensation, but in this case I was (and still am) extremely upset. I was travelling to a job interview, and I believe that the delay contributed to the outcome of the interview in the end. EasyJet handled the situation very badly. There was no EasyJet staff at the airport past the security barrier to ask for information. They only communicated in mass SMS/email. Outside the security barrier they did have a counter, but people there would not help at all, saying that I need to call customer service, which of course is a paid service and they never pick up. They refused to put me on another flight the next day, saying that I would have to book it myself after refunding the original ticket. This caused a multi-day delay in my travel.
✓ Extra quality
ExtraProxies brings the best proxy quality for you with our private and reliable proxies
✓ Extra anonymity
Top level of anonymity and 100% safe proxies – this is what you get with every proxy package
✓ Extra speed
1,ooo mb/s proxy servers speed – we are way better than others – just enjoy our proxies!
USA proxy location
We offer premium quality USA private proxies – the most essential proxies you can ever want from USA
Our proxies have TOP level of anonymity + Elite quality, so you are always safe and secure with your proxies
Use your proxies as much as you want – we have no limits for data transfer and bandwidth, unlimited usage!
Superb fast proxy servers with 1,000 mb/s speed – sit back and enjoy your lightning fast private proxies!
99,9% servers uptime
Alive and working proxies all the time – we are taking care of our servers so you can use them without any problems
No usage restrictions
You have freedom to use your proxies with every software, browser or website you want without restrictions
Perfect for SEO
We are 100% friendly with all SEO tasks as well as internet marketing – feel the power with our proxies
Buy more proxies and get better price – we offer various proxy packages with great deals and discounts
We are working 24/7 to bring the best proxy experience for you – we are glad to help and assist you!