We have a situation where some orders are placed by walk-in customers who are paying by cash or check. We have this almost working by:
- Defining a role and assigning the front desk employee’s account to it
- Adding a manual cash/check payment gateway in Commerce 2
- Assigning the payment gateway to that role
It pretty much works smoothly, and the front desk employee can enter in most of the customer’s personal information. What is missing, of course, is the customer’s email address.
Doing it this way assigns the employee’s email address to the order. Of course, we can later edit the order’s “Contact email” field. The problem is that we cannot regenerate the order confirmation email. So the customer never gets an email for their records. The existing confirmation email goes to the employee as well as the other people in the company that have been designated as additional recipients. Which means they do not get completely accurate information.
Is there any way to get the customer’s actual email address into the system at the time the manual order is being placed?
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