I was due to travel with easyjet (in July 2017) but my flight was delayed once I had arived at the airport. THe FLight eventually departed 6 Hours later – Easy Jet have confirmed the delay was 6 Hours and 7 minutes. I enquired with Easy Jet about an alternative but none was offered, so I managed to book with an alternative airline from the airport.

After checking EC261 I made a claim for the 250EUR compensation. Easyjet innitially told me the claim was sucesful but then never payed it and told me it clearly states I have to have boarded the flight. I can see no reference to this in either their terms or EC261. It only says I had to be present for check in, which I was (although I had checked in online so not sure how to prove this). Are they wrong in denying the claim?

Additionally, am I also entitled to claim a refund for the cost of the flight?