Forgive me if the question is too general in its nature but I would greatly appreciate some advise on the topic as I could not find anything that would point me to the right direction.
I have been lately asked a question during an interview for a QA role which revolved around handling production issue a client has raised. It went something along the lines of “Let’s assume a client calls you up as he found an urgent production issue he spotted. What do you do?” I have to add that the production issue would be on main fund accounting system of a company that employs ~5k people right now.
As much as I did some reading today on how, in general, this should be handled (stay composed, try to narrow down the issue, look through logs on what’s happening, get as much data as possible on initial stage of the issue, take the blame where it’s due, say yes when the client feels it should be said, quite obvious things really) I could not find anything on point from QA perspective.
I was wondering maybe here I could get some seasoned advise taken from one’s own experience or maybe somebody could point me to external sources.
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